We care about your privacy

This policy explains how we collect, use, and protect your personal information when you interact with our brand, products, and website.

We're committed to keeping your information safe and only using it in ways that make sense for our business and your experience with us.

This policy applies to Kurious Pty Ltd (ACN 690 643 666) and complies with Australia's Privacy Act 1988 and the Australian Privacy Principles.

What information do we collect?

The information we collect depends on how you interact with us. Here's what we might collect:

Contact and profile information

• Your name, email, phone number, and address
• Social media profile details when you engage with us online
• Emergency contact information if relevant

Purchase and transaction information

• Payment details like credit card information
• Order history and purchasing preferences
• Delivery addresses and preferences

Website and digital information

• How you use our website (pages visited, time spent, clicks)
• Your device information (IP address, browser type, operating system)
• Location data to improve your experience
• Cookies and similar tracking technologies

When you get in touch

• Messages you send us via our website, email, or social media
• Feedback, reviews, and survey responses
• Customer service interactions

Job applications

• Resume, qualifications, and work history
• Background check information where required by law

Marketing preferences

• Whether you want to hear from us and how
• Content preferences and engagement history

By sharing your information with us, you're agreeing to how we handle it as described in this policy.

How we collect your information

Directly from you

• When you buy our products online
• Signing up for our newsletter or creating an account
• Following us on social media or engaging with our content
• Contacting our customer service team
• Entering competitions or promotions
• Applying for jobs with us

From third parties

• Retail partners when you purchase our products
• Payment processors for transaction security
• Social media platforms when you interact with our content
• Delivery companies for order fulfillment
• Market research companies (with your consent)

Automatically through technology

• Website analytics tools (like Google Analytics) to understand how people use our site
• Cookies that remember your preferences and improve your experience
• Social media pixels that help us show you relevant content

Why we use your information

We only use your information when we have a good reason to do so:

To provide our products and services

• Process your orders and arrange delivery
• Handle payments securely
• Provide customer support
• Manage your account and preferences

To improve your experience

• Personalise our website and communications
• Recommend products you might like
• Remember your preferences for next time
• Fix technical issues and improve our platform

To stay in touch (with your permission)

• Send you news about our products
• Share exclusive offers and promotions
• Invite you to events or experiences
• Conduct surveys to improve our products

To run our business

• Analyse trends and customer behaviour
• Manage inventory and supply chain
• Handle legal and regulatory requirements
• Protect against fraud and security threats

Marketing communications
We'll only send you marketing emails if you've agreed to receive them. You can unsubscribe anytime through the link in our emails or by contacting us at admin@kuriouscoconut.com.

Non-personal information
We may use aggregated, non-personal information to create marketing insights, understand customer trends, and improve our products and services. This information cannot be used to identify you personally.

Who we share your information with

We're selective about who we work with and only share your information when necessary:

Service providers who help us operate

• Payment processors for secure transactions
• Shipping companies for product delivery
• Cloud hosting providers for data storage
• Email marketing platforms for newsletters
• Analytics providers to understand website usage
• Customer service tools to support you better

Retail partners

• Stores and online platforms where you can buy our products
• Distributors in different markets we operate in

Legal and safety requirements

• Government agencies when required by law, regulation, court order, subpoena, or warrant
• Law enforcement if there's a serious safety concern or in response to a law enforcement request
• Courts if we're involved in legal proceedings
• To protect the rights, property, or safety of Kurious, our customers, or third parties

Business transfers

• If we sell part or all of our business, your information may transfer to the new owner under a confidentiality agreement

With your consent

• Anyone else you specifically ask us to share information with

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International transfers

Some of our service providers operate outside Australia, including in:

• United States (cloud hosting, analytics)
• Singapore (regional operations)
• Vietnam and Indonesia (supply chain management)
• European Union (marketing tools)

When we share information internationally, we ensure these providers have appropriate safeguards in place to protect your privacy, including contractual protections that meet Australian standards.

Cookies and website tracking

Our website uses cookies - small files stored on your device that help us:

• Remember your preferences and login details
• Analyse how people use our website
• Show you relevant content and advertisements
• Improve your overall experience

Types of cookies we use:

• Essential cookies: Necessary for our website to function properly
• Performance cookies: Help us understand how our website is used
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Show you relevant ads and measure their effectiveness

You can control cookies through your browser settings, but some parts of our website might not work as well if you disable them.

Keeping your information safe

We take security seriously and use industry-standard measures to protect your information:

• Encrypted data transmission and storage
• Secure servers with regular security updates
• Access controls so only authorized staff can view your information
• Regular security audits and monitoring
• Staff training on privacy and security best practices

While we work hard to protect your information, no online system is completely secure. We encourage you to keep your login details safe and let us know immediately if you suspect any security issues.

Data retention
We keep your information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely delete or anonymize it.

Your privacy rights

You have several rights regarding your personal information:

Access and portability

• Request a copy of the personal information we hold about you
• Ask for it in a commonly used format if you want to transfer it elsewhere

Correction and updates

• Ask us to correct information that's inaccurate or out of date
• Update your preferences anytime through your account or by contacting us

Deletion

• Request deletion of your information in certain circumstances
• Note that we may need to keep some information for legal or business reasons

Marketing opt-out

• Unsubscribe from marketing communications anytime
• Control what types of communications you receive

Complaints

• Contact us if you have concerns about how we handle your information
• Escalate to the Office of the Australian Information Commissioner (OAIC) if needed

To exercise these rights, contact our Privacy Officer using the details below. We'll respond within a reasonable timeframe, usually within 30 days.

Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the updated version on our website and update the date below.

We encourage you to check back occasionally to stay informed about how we protect your privacy.

Contact us

Have questions about privacy or want to exercise your rights? We're here to help.

Privacy Officer
Kurious Pty Ltd
104 Ingoldby Road
McLaren Flat SA 5171

Email: admin@kuriouscoconut.com
Website: kuriouscoconut.com

If you're not satisfied with our response to your privacy concern, you can also contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: oaic.gov.au

This privacy policy was last updated in September 2025.