These Terms of Service ( "Terms ") govern your use of the Kurious website, which is operated by Kurious Pty Ltd (ACN 690 643 666) (" Kurious ", " we ", " us " or " our "), and any purchases you make from our online store.

Please read the Terms carefully. If you do not agree, you must not use our website or buy from our online store.

Our online store is powered by Shopify Inc, which operates the e-commerce platform through which we can sell our products directly to you.

We may update these Terms at any time by posting changes here. Your continued use of the site means you accept any updates.

1. Website Use

Access and Eligibility

• You may use this site for personal, non-commercial purposes only
• To make purchases, you must be at least 18 years old, or use the site with parental or guardian consent
• If you create an account, you must:

• Provide accurate information
• Keep details current
• Maintain the confidentiality of your login details
• Notify us of any unauthorised access

You are responsible for all activity under your account.

Prohibited Activities

You must not:

• Use our website for any unlawful purpose or violate any laws in your jurisdiction (including copyright laws)
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with the website's functionality
• Use automated systems to extract data from our site
• Submit false or misleading information
• Reproduce, duplicate, copy, sell, resell or exploit any portion of our service without express written permission.

2. Products and Orders

Product Information

We strive to display accurate product descriptions, images, and nutritional information for our products. However, we cannot guarantee that colours and images will appear identically on all devices.

Pricing and Availability

• All prices are in Australian dollars and include GST
• Prices may change without notice
• Products are subject to availability
• We reserve the right to limit quantities and refuse orders
• If an incorrect price is displayed due to error, we may cancel orders placed at that price

Placing Orders

When you place an order, you're making an offer to purchase. We'll send confirmation, but this doesn't guarantee acceptance. We reserve the right to:

• Accept or decline orders at our discretion
• Cancel orders if products become unavailable
• Limit quantities per customer, household or per order
• Refuse orders from dealers or resellers.

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account information, including email address and payment details, so we can complete transactions and contact you as needed.

Payment

We accept Visa, Mastercard, and PayPal. Payment is required at time of ordering. If payment fails, we may cancel your order.

3. Shipping and Delivery

Delivery Areas

We currently ship within Australia only. For international orders, please reach out to us at admin@kuriouscoconut.com .

Delivery Times and Costs

We will communicate expected delivery times and costs with you at the point of order. These delivery times are estimates only and we're not responsible for shipping delays beyond our control.

Delivery Issues

Please contact us within 7 days if your order doesn't arrive. We'll work with shipping partners to resolve the issue.

4. Returns and Refunds

Australian Consumer Law Rights

Our products come with guarantees under Australian Consumer Law that cannot be excluded. You're entitled to replacement or refund for major faults, and repair or replacement if products aren't of acceptable quality.

Return Policy

Our detailed Return Policy is available on our website and forms part of these Terms.

5. Privacy and Communications

Your privacy matters to us. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

We may contact you to:

• Process and fulfil orders
• Send shipping updates and confirmations
• Provide customer support
• Send marketing communications (you can opt out anytime)

6. User Comments and Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may edit, copy, publish, distribute, and otherwise use any comments in any medium without restriction. We have no obligation to:

• Maintain comments in confidence
• Pay compensation for comments
• Respond to comments

You agree that your comments will not violate any third-party rights, including copyright, trademark, or privacy rights. You're solely responsible for any comments you make and their accuracy.

7. Intellectual Property

All website content, including text, images, logos, and the Kurious brand, is owned by us or used with permission. You may browse and print pages for personal use only.

You may not reproduce, modify, distribute, or commercially use our content without written permission.

8. Third-Party Services

Our website may link to or integrate with third-party services (like payment processors). We're not responsible for their content, privacy practices, or any issues with their services.

9. Disclaimers and Limitations

Website Availability

We aim to keep our website running smoothly but can't guarantee continuous availability. We may suspend access for maintenance.

Limitation of Liability

To the fullest extent permitted by law, Kurious won't be liable for indirect, incidental, or consequential damages, including loss of profits or data. Where we cannot exclude liability, our liability is limited to resupply or refund of the products at our discretion.

This doesn't affect your rights under Australian Consumer Law.

Indemnity

You agree to hold harmless and indemnify Kurious, its related bodies corporate and its personnel from and against any claims arising from your breach of these Terms, misuse of our website, or violation of laws.

10. General

Governing Law

These Terms are governed by South Australian law. Disputes will be resolved in South Australian courts.

Changes to Terms

We may update these Terms anytime. Check this page regularly for changes.

Severability

If any provision is invalid or unenforceable, the remaining Terms stay in effect.

Entire Agreement

These Terms and our Privacy Policy constitute the complete agreement between you and Kurious.

11. Contact Us

Questions about these Terms? Contact us:

Email: admin@kuriouscoconut.com
Address: 104 Ingoldby Road, McLaren Flat SA 5171

Last updated: September 2025